Ikeja Electricity Distribution Plc, Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government.
The consortium has the Korean Electric Power Corporation (KEPCO) which generates about 84,000MW in capacity and has a global efficiency record of a maximum down time period of slightly above three minutes annually as technical partners.
This partnership has positioned IE to effectively drive its commitment to deliver efficient and sustainable power supply through investments in new technology, infrastructure upgrade and human capital development.
We are recruiting to fill the position of:
Job Title: Customer Service Representative
Job Location: Lagos
Reporting to: Customer Service Supervisor
Role Purpose
. Serve as key contact and liaison for customers to ensure total customer satisfaction.
Role Accountability
. Coordinate the prompt handling of all customer service requests.
. Providing utmost customer satisfaction at all times.
. Assist in reducing down time in customer complaint handling.
Minimum Requirements
A Bachelor’s degree from a reputable University with a minimum of 2nd Class Honours
. Proficiency in MS Office (Word, Excel, and PowerPoint).
. Minimum of 3 years’ experience in a similar role preferably within the banking or telecommunications industry.
. Age: Not more than 30 years old.
Skills & Competencies
Good interpersonal skills
Team Player
. Good written and spoken communication
. Basic understanding of the peculiar customer challenges of the power industry.
. Results Driven
. Problem Solving and Analysis Skills
. Ability to multi-task.
. Excellent time management and organizational skills
Knowledge of local language and ethos.
Deadline: 19th October, 2015.
NOTE: Unsuitable applications will not be acknowledged.
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